Privacy Policy | Metro Junk Solutions

Privacy Policy

Last Updated: March 2026

Metro Junk Solutions Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services. The personal information that we collect depends on the context of your interactions with us and may include:

  • Contact Data: Name, phone number, email address, and service address.
  • Service Data: Details about the junk removal services requested, photos of the items (if provided for an estimate), and scheduling preferences.
  • Device Data: IP address, browser type, operating system, and interaction with our website (collected automatically via cookies).

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

  • To provide and deliver the services you request.
  • To send you administrative information, such as appointment confirmations, estimates, and invoices.
  • To fulfill and manage your orders, payments, and pick-ups.
  • To respond to customer service requests and support needs.

3. Text Messaging (SMS) Communication

If you choose to communicate with us via text message (e.g., by clicking "Text Us Anytime" or providing your phone number for updates):

  • You consent to receive SMS messages from Metro Junk Solutions regarding estimates, scheduling, and service updates.
  • We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • You can opt-out of receiving text messages at any time by replying "STOP". For help, reply "HELP". Standard message and data rates may apply.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:

  • Service Providers: With third-party vendors who perform services for us (e.g., payment processing, website hosting), strictly bound by confidentiality agreements.
  • Legal Obligations: When reasonably necessary to comply with applicable law, governmental requests, or a judicial proceeding.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Metro Junk Solutions Inc.
Portland, OR
Phone: (503) 506-6917